Hensley’s employee rehearsal
Private test calls
Prepare the station, check your headset below, then choose I’m available. No call starts automatically.
First call
After your call ends
Two private audio tests · one attempt per phone · no customer calling, orders, or recordings
Current shift
Not started
Work orderSystem priorityHolds, callbacks, follow-ups, then new calls
Queued0
Completed0
Follow-ups0
Active lines0 / 1
Station check
Headset and availability
Headset not checked
Connect the station first.
Call audio disconnected
Load an assignment after the headset check, then connect the protected call-audio path.
Work queue
No active task
Start a shift to load the first assignment.
Assignment
Task
Standby
The active task is ready for employee rehearsal.
Assignments
Campaigns
| Campaign | Status | Schedule | Progress | Calling |
|---|
Call operations
Human help queue
- No stores are waiting.